- Information We Collect
Information we collect includes information you provide to us as well as information we collect while you use the Services and information we collect from third-parties.
- a) Information You Provide to Us
Registration Information – When you sign up for a Loolo account, you give us your name, email address, home address, and phone number. If you decide to sign up for Loolo using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
Payment Method – When you add a credit card or payment method to your Loolo account, a third-party that handles payments for us will receive your credit card information. To keep your financial data secure, we do not store full credit card information on our servers.
Fulfiller Application Information – The Services serve as a marketplace where people who seek to get tasks done are matched with contractors and businesses (“Fulfillers”) who are reasonably capable of executing these jobs, tasks, or offers. If you decide to join our Fulfiller community, in addition to the basic registration information, we may ask you for your date of birth, physical address, Social Security Number, Fulfiller’s license information, vehicle information, or car insurance information, and, in some jurisdictions, we may collect additional business license or permitting information. We may share this information with our partners who help us by running background checks on Fulfillers to help protect the Loolo community.
Payment Information – To make sure Fulfillers get paid, we may keep information about Fulfillers’ bank routing numbers, tax information, and any other payment information provided by Fulfillers.
- b) Information We Collect When You Use the Services
Call and Text Information – We may work with a third-party partner to facilitate phone calls and text messages between Users and Fulfillers. We might receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Services, such as those between Users and Fulfillers. You will be given notice that your call may be recorded, and, by proceeding, you agree to allow Loolo to monitor and/or record your call.
User Feedback – Users and Fulfillers may rate and review each other, and we may receive information about ratings and reviews.
- c) Information We Collect from Third-Parties
Third-Party Partners – We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third-party partners and combine it with other information that we have about you.
Enterprise Programs – If your company, university, or organization participates in one of our enterprise programs, we may receive information about you, such as your email address, from your participating organization.
Background Information on Fulfillers – Loolo may work with third-party partners to perform criminal background checks on Fulfillers, and we may receive information from them, such as publicly available information about a Fulfiller’s criminal history.
We do not sell or trade your PII to outside parties.
- How We Use the Information We Collect
- a) We use the information we collect from Users to:
- Connect Users with Fulfillers;
- Provide, improve, expand, and promote the Services;
- Analyze how the Loolo community uses the Services;
- Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
- Personalize the Loolo experience for you;
- Send you text messages and push notifications;
- Facilitate transactions and payments;
- Provide you with customer support;
- Find and prevent fraud; and
- Respond to trust and safety issues that may arise, including disputes between Users and Fulfillers, and requests from government authorities.
- b) Additionally, we may use the information we collect from Fulfillers for the following purposes:
- Sending emails and text messages to Fulfillers who have started the Fulfiller application process regarding the status of their application;
- Determining a Fulfiller’s eligibility to perform other services for Loolo;
- Notifying Fulfillers about demand, pricing, and service updates; and
- Calculating and providing Loolo’s insurance policy and analyzing usage patterns for safety and insurance purposes.
- How We Share the Information We Collect
- a) Sharing Between Users
Sharing between Users and Fulfillers – Users and Fulfillers that have been matched may be able to see basic information about each other, such as names, photos, ratings, and any information they have added to their Profiles. Users’ ratings of Fulfillers may be shared with Fulfillers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a Fulfiller may be able to identify the User that provided the rating or feedback.
Although we may help Users and Fulfillers communicate with one another to arrange services, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Fulfiller, including sharing actual contact information with your permission.
- b) Sharing Between Loolo and Third-Parties
Third-Party Services – The Services may allow you to connect with other websites, products, or services that we don’t have control over. If you use these services, we will provide the third-party with information about you to allow them to provide the service to you. We can’t speak to the privacy practices of these third-parties, and we encourage you to read their privacy policies before deciding whether to use their services.
- Service Providers – We work with third-party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Services, including all of the things described in Subsection C of the section entitled “Information We Collect” above.
- Enterprise Partners – If you participate in an enterprise program we may provide your organization’s account holder with information about your use of the Services. If you change organizations, it is your responsibility to notify Loolo about such change.
- International Partners – We may partner with several services around the globe. We may share the same information that is shared between matched Users and Fulfillers on the Services. In some cases, we may be unable to mask your phone number if you call an international Fulfiller, so please keep that in mind before using this feature.
- c) Other Sharing. We may share your information with third-parties in the following cases:
- While negotiating or in relation to a change of corporate control, such as a restructuring, merger, or sale of our assets;
- If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
- With law enforcement officials, government authorities, or third-parties if we think doing so is necessary to protect the rights, property, or safety of the Loolo community;
- To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders, or other compulsory disclosures;
- If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
- With our insurance partners to help determine and provide relevant coverage in the event of an incident;
- To provide information about the use of the Services to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
- Whenever you consent to the sharing.
- How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when Users enter, submit, or access their information to maintain the safety of their personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
- User Choices
- Email Subscriptions – You can always unsubscribe from our commercial or promotional emails, but we will still send you transactional and relational emails about your account use of the Services.
- Push Notifications – You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Services.
- Loolo Profile Information – Although your name may be shared with Fulfillers, you can delete any additional information that you added to your Profile at any time if you don’t want Fulfillers to see it. Users may be able to see Fulfillers’ names, ratings, profile photos.
- Editing and Accessing Your Information – You can review and edit certain account information by logging in to your account settings and profile (Fulfillers may edit additional information through the Fulfiller portal).
- Data Security – We are committed to protecting the data of the Loolo community. Even though we take reasonable precautions to protect your data, no security measure can be 100% secure, and we cannot guarantee the security of your data.
- Children’s Privacy – Loolo is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under the age of 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please send us a message.
- Do we use ‘cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled that make your site experience more efficient, and some of our services will not function properly. However, you can still place orders.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. Such principles are put in place to provide a positive experience for users and are located at: https://support.google.com/adwordspolicy/answer/1316548?hl=en.
We use Google AdSense Advertising on our website.
We have implemented the following:
- Google Display Network Impression Reporting; and
- Demographics and Interests Reporting.
We along with third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to them using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
We agree to the following:
Users can visit our website anonymously.
Users are able to change their PII by logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a “do not track” browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking.
- COPPA (Children’s Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13, the Children’s Online Privacy Protection Act (“COPPA”) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13.
- Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practices Principles and how they should be implemented is critical in order to comply with the various privacy laws that protect PII.
In order to be in line with the Fair Information Practices Principles, we will take the following responsive action, should a data breach occur:
- We will notify the users via email within 3 business days; and
- We will notify the users via in site notification within 2 business days.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users but also that individuals have recourse to courts or a government agency in order to investigate and/or prosecute non-compliance by data processors.
- CAN SPAM Act
The CAN-SPAM Act is a law that sets forth the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Process orders and send information and updates pertaining to orders;
- Send you additional information related to your product and/or service; and
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN SPAM we agree to:
- NOT use false or misleading subjects or email addresses;
- Identify a message that is an advertisement in some reasonable way;
- Include the physical address of our business or site headquarters;
- Monitor third-party email marketing services for compliance, if one is used;
- Honor opt-out/unsubscribe requests quickly; and
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us by following the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.
- Special Notice for California Residents (CCPA)
To learn more about the CCPA, please visit: https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180AB375.
- a) Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security Number, driver’s license number, passport number, or other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code §1798.80(e)).
A name, signature, Social Security Number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex, gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions, sexual orientation, veteran or military status, or genetic information (including familial genetic information).
D. Commercial information.
Records of personal property, products, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
F. Internet or other electronic network activity information.
Browsing history, search history, or information on a consumer’s interaction with a website, application, or advertisement.
G. Geolocation data.
Physical location or movements.
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
I. Professional or employment-related information.
Current or past job history or performance evaluations.
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
K. Inferences drawn from other personal information.
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Personal information does not include:
- Publicly available information from government records;
- De-identified or aggregated consumer information; and
- Information excluded from the CCPA’s scope, such as:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from our clients or their agents (for example, from documents that our clients provide to us related to the services for which they engage us or our service partners);
- Indirectly from our clients or their agents (for example, through information we collect from our clients in the course of us, or our service providers, providing services to them);
- Directly and indirectly from activity on or through our website (www.getLooloapp.com) or the Services (for example, from submissions through the Services or website usage details collected automatically); and
- From third-parties that interact with us in order to fulfill requests requested by Users (for example, from a food delivery service when a User orders a meal).
- b) Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill or meet the reason for which the information is provided (for example, if you provide us with personal information in order for us to order a meal, we may use that information to prepare the request and submit it to the applicable food delivery service);
- To provide you with information, products, or services that you request from us;
- To provide you with email alerts, event registrations, and other notices concerning our products or services, or events or news, that may be of interest to you;
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections;
- To improve the Services and present their contents to you;
- For testing, research, analysis, and product development;
- As necessary or appropriate to protect the rights, property, or safety of us, our Users, our Fulfillers, our officers, directors, employees, independent contractors, or agents, or others;
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
- As described to you when collecting your personal information or as otherwise set forth in the CCPA; and
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
- c) Sharing Personal Information
We may disclose your personal information to a third-party for a business purpose. If and when we become obligated to do so by the CCPA, we will, when we disclose personal information for a business purpose, enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
Category A: Identifiers;
Category B: California Customer Records personal information categories;
Category C: Protected classification characteristics under California or federal law;
Category D: Commercial information;
Category F: Internet or other similar network activity;
Category G: Geolocation data;
Category H: Sensory data;
Category I: Professional or employment-related information;
Category J: Non-public education information; and
Category K: Inferences drawn from other personal information.
We disclose your personal information for a business purpose to the following categories of third-parties:
- Our affiliates;
- Our Fulfillers and service providers; and
- Other third-parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.
In the preceding twelve (12) months, we have not sold any personal information. Going forward, Loolo does not plan on or anticipate selling personal information to third-parties.
- d) Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
- i) Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of personal information we collected about you;
- The categories of sources for the personal information we collected about you;
- Our business or commercial purpose for collecting or selling that personal information;
- The categories of third-parties with whom we share that personal information;
- The specific pieces of personal information we collected about you (also called a data portability request); and
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
- ii) Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and, if and when required by the CCPA, direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
- Debug products to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
- Comply with a legal obligation; and
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
iii) Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
- Calling us at (480) 848 5770; or
- Visiting www.loolohr.com.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. We do not knowingly allow minors to use the Services, but, if a minor has created an unauthorized account (or otherwise disclosed personal information to us), a parent may make a verifiable consumer request on behalf of such minor.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request (and to complete the request).
- iv) Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
- e) Non-Discrimination
We will not discriminate against you or do any of the following in response to you exercising any of your rights under the CCPA:
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services; or
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Phone: (480) 848-5770
Attn: Juliana Rey, CTO
18716 E Old Beau Tr
Queen Creek, AZ 85142
Last updated on the Effective Date.